Contact Support

Contact Support

We can help with questions about Charme Dance AI, your account, billing, generation tasks, privacy, or content hosted on the service.

Support Channel

• Email Support: support@charmedanceai.app

Common Inquiries

• Generation Issues: If a task fails before producing a result, reserved credits are returned to your balance according to the current service rules. Include the task or transaction number when contacting support.
• Billing & Refunds: Review our Refund Policy, then include your registered email, order or transaction number, charge date, and a short explanation.
• Privacy Requests: To request deletion of account data, uploaded photos, or generated videos, contact us with the account email and the relevant task or media URL.

Report Abuse or Inappropriate Content

Use the same support address to report:

• A person being replaced without authorization.
• Sexual, violent, hateful, harassing, or otherwise inappropriate generated content.
• False identity use or an account impersonating another person.
• Privacy violations, unauthorized likeness use, intellectual-property concerns, or other abusive content.

Please include:

• The relevant page or media URL.
• A description of the problem and why the content is unauthorized or inappropriate.
• The account email, order number, or task number when it is relevant and safely available to share.
• Any supporting information that helps us locate the content without exposing unnecessary personal data.

Urgent safety and non-consensual likeness reports are prioritized. We aim to acknowledge reports within 2 business days. This is a support-response target and does not mean every investigation will be completed within two days.