Refund Policy

Scope

This Refund Policy applies to paid one-time credit packs and subscriptions purchased through Charme Dance AI. It should be read with the Terms of Service. Mandatory consumer rights in your jurisdiction are not limited by this policy.

One-Time Credit Packs

A one-time credit-pack refund may be considered when:

• The same purchase was charged more than once.
• The charged amount or product differed from what you intended to buy.
• Paid credits were not added to the account.
• A sustained technical failure prevented meaningful use and we could not resolve it.
• The payment was unauthorized, subject to reasonable verification.
• Applicable law requires a refund.

Refunds are generally unavailable after credits have been substantially consumed or used for completed generations. An unused or minimally used one-time pack may still be reviewed case by case.

Monthly Subscription Cancellation

Creator Monthly renews automatically until canceled in the Billing area of account settings. Cancellation stops future renewals. Unless required by law or approved as an exception, cancellation does not refund the current billing period, and access may continue until the period ends.

An unintended renewal may be reviewed when you contact us promptly and have not materially used the renewed benefits.

How to Request a Refund

Email support@charmedanceai.app as soon as possible and, where permitted by law, within 14 calendar days of the charge. Include:

• The registered account email.
• Order or transaction number.
• Charge date and amount.
• Product or credit pack purchased.
• A short explanation of the issue.
• Whether any credits or generated outputs were used.

Submitting a request does not guarantee approval. Additional verification may be required to protect the account and payment method.

Review Process and Timing

We review the payment, credit ledger, task records, usage, duplicate-charge indicators, and the circumstances described in the request. We may ask for clarifying information. We aim to provide an initial response within a reasonable support period, but investigation time varies with payment-provider records and case complexity.

An initial response is not the same as a payment-provider posting date. Approved refunds are initiated to the original payment method, then the bank, card issuer, or payment provider controls when funds become visible. Currency conversion, bank fees, and provider fees may not be refundable unless required by law.

Failed AI Generation vs Payment Refund

When an AI generation task fails before producing a result, reserved credits are returned to the account balance automatically under the current service rules. This is an internal credit return, not a cash refund.

If a purchased credit pack is refunded, corresponding unused credits or paid benefits may be revoked to avoid duplicate value. If only some credits were consumed, the approved refund may be partial.

If failed-task credits do not return within a reasonable time, contact support with the task number and account email.

Chargebacks

Please contact us before opening a chargeback so we can investigate. A chargeback does not remove rights you have under your payment-provider agreement or applicable law. We may provide transaction and service records to the payment provider when responding to a dispute.

Remaining Credits and Account Enforcement

Remaining purchased credits may be used while the account remains active. If an account is suspended or terminated for a material Terms violation, unused credits may be frozen or forfeited except where applicable law requires otherwise. Refund eligibility for an enforced account is assessed case by case and may be limited by legal, fraud-prevention, and payment-provider requirements.

Contact

For refunds or billing questions, email support@charmedanceai.app or use the Contact Page.